The issue causing our mail servers to be throttled has been resolved. While email delivery has resumed, there may still be delays as queued emails are processed. We are actively monitoring the situation to ensure full restoration of normal service. Thank you for your patience and understanding.
Posted Nov 20, 2024 - 17:23 CET
Update
We are still experiencing a disruption in our email deliverability to some of our Microsoft Office 365 customers. While some emails may still be successfully delivered, others are being delayed or throttled due to the issue. Our engineering team is actively working with Microsoft to resolve the issue as fast as possible. To address the issue, affected customers can enable the SoSafe email server's IP range listed under "Settings > Whitelisting" in the SoSafe Manager. If further assistance or configuration support is needed, please contact our support team (support@sosafe.de).
Posted Nov 19, 2024 - 15:35 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 19, 2024 - 09:19 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 18, 2024 - 17:22 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 15, 2024 - 17:38 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 15, 2024 - 09:11 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 14, 2024 - 18:20 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 14, 2024 - 09:17 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 13, 2024 - 18:01 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 13, 2024 - 13:19 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 13, 2024 - 10:45 CET
Investigating
Our email servers are currently experiencing an issue with a 3rd party provider preventing partially the delivering of mails.