We are continuing to monitor for any further issues.
Posted Oct 06, 2025 - 12:59 CEST
Monitoring
The issue causing the Sofie AI Assistant in Microsoft Teams to stop responding has been fixed, and the service has been restored.
Customer Impact and Service Adjustments You should now be able to interact with the Sofie AI Assistant in Microsoft Teams. To stabilize the service, we have temporarily disabled the streaming capability for Sofie's replies. This means that while Sofie is working, you may notice that the full response appears all at once rather than being typed out line-by-line. We understand this temporary change may make the response feel slightly slower, but this was a necessary step to ensure the assistant remains operational and reliable. Our team is actively working to reintroduce the full streaming functionality soon.
Next Steps We will continue to closely monitor the service to ensure full stability. We sincerely apologize for the disruption and appreciate your understanding of this temporary adjustment.
Posted Oct 06, 2025 - 12:58 CEST
Investigating
We are currently investigating an issue causing the Sofie AI Assistant in Microsoft Teams to stop responding to user queries.
Impact * Users attempting to interact with the Sofie AI Assistant in Microsoft Teams may not receive a reply.
Our engineering team has already identified the source of the issue and is actively working on deploying a fix.