Analytics Loading Issues

Incident Report for SoSafe

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 15:42 CEST

Update

The issues impacting the loading and performance of analytics in the Manager Dashboard have been resolved, and the system is now stable. Customers should now be able to view their analytics data as expected.
Our engineering team will continue to closely monitor the system over the next few hours to ensure performance remains optimal.
We sincerely apologize for the disruption and the impact this had on your data analysis and decision-making.
Posted Oct 21, 2025 - 15:14 CEST

Monitoring

The issues impacting the loading and performance of analytics in the Manager Dashboard have been resolved, and the system is now stable. Customers should now be able to view their analytics data as expected.
Our engineering team will continue to closely monitor the system over the next few hours to ensure performance remains optimal.
We sincerely apologize for the disruption and the impact this had on your data analysis and decision-making.
Posted Oct 21, 2025 - 14:56 CEST

Update

We are continuing to actively investigate the reports of issues impacting the loading and performance of analytics within the Manager Dashboard.

Current Impact: While our teams are working hard on a resolution, you may still be experiencing intermittent slowness or inability to fully load your analytics data. We know this prevents timely data analysis, and we sincerely apologize for the ongoing disruption.
Posted Oct 21, 2025 - 14:46 CEST

Investigating

We are currently investigating reports that some users are experiencing issues with analytics data loading within the Manager Dashboard.

Our engineering team is actively investigating the cause and working to restore full functionality.
Posted Oct 21, 2025 - 14:00 CEST
This incident affected: SoSafe Manager.