Phishing Report Button incorrectly processing reported phishing simulation templates

Incident Report for SoSafe

Resolved

We have successfully addressed the issue affecting the Phishing Report Button, where simulated training emails were being incorrectly categorized and processed as regular email submissions.
The platform is now properly identifying and processing simulation templates as training events.
Normal functionality has been fully restored.
Posted Jul 01, 2026 - 16:20 CEST

Investigating

We are currently investigating an issue where the Phishing Report Button is intermittently incorrectly processing reported phishing simulation templates, treating them as regular email submissions rather than simulation training events.
Posted Jul 01, 2026 - 12:14 CEST
This incident affected: SoSafe Phishing Report Button.